NHTSA Complaint #10633418 — 2011 FORD EDGE

THE DRIVERS DOOR AJAR WARNING MESSAGE DISPLAYS WHEN THE DOOR IS FULLY CLOSED DUE TO A FAULTY DOOR LATCH ASSEMBLY. DOORS WILL NOT AUTO LOCK WHILE DRIVING AND CANNOT BE LOCKED USING THE LOCK SWITCH ON THE DOOR PANEL OR WITH THE KEY PAD ON THE OUTSIDE OF THE DOOR. IN ORDER TO LOCK THE DOORS THEY MUST BE EITHER MANUALLY LOCKED OR LOCKED USING THE KEY FOB. ISSUE WAS INTERMITTENT AT 34000 MILES AND AT 37500 MILES THE DOOR LATCH ASSEMBLY FULLY FAILED. FORD INFORMED ME THAT THEY WILL ONLY COVERS THE REPAIR IF WITHIN 3 YEARS OR 36000 MILES OF PURCHASING THE VEHICLE AND WILL NOT OFFER ANY ASSISTANCE WITH THE REPAIR. THE DEALER INFORMED ME THAT THIS IS A COMMON PROBLEM, BUT WITHOUT A RECALL CANNOT OFFER ANY COMPENSATION FOR THIS ISSUE. I'M NOT AWARE OF ANY PUBLICIZED SAFETY ISSUES ASSOCIATED WITH THIS PROBLEM, BUT HOPE THAT AN INVESTIGATION IS PERFORMED TO ENSURE THAT THERE ARE NOT ANY. *TR