NHTSA Complaint #10633357 — 2001 CHEVROLET MALIBU

AFTER EXPERIENCING NUMEROUS STEERING LOCK UP AND KEY NOT TURNING IN IGNITION (LOCKED UP) MY MALIBU WOULD NOT BUDGE OUT OF THE LOCK POSITION WHEN INSERTING KEY. I HAD TO CALL A TOW TRUCK AND SINCE THE KEY WOULD NOT TURN IN IGNITION THE MALIBU HAD TO BE DRAGGED ONTO TOW TRUCK WITH WHEELS LOCKED. CAR WAS TOWED TO DEALERSHIP AT THE COST OF $70.00. AT THE DEALERSHIP THE MALIBU HAD THE IGNITION LOCK CYLINDER AND CASE REPLACED AND REPROGRAMMED THEFT SYSTEM AT (LABOR) $247.50. THE CYLINDER KIT WAS (PARTS) $225.90 AND SUBL CODE NEW CYLINDER WAS (OTHER) $20.00 FOR A TOTAL OF $493.40. WITH MISC. CHARGES OF $5.00 AND SALES TAX AT $29.90 THE TOTAL WAS $528.30. ADD THE ADDITIONAL $70.00 TOWING EXPENSE AND TOTAL IS $598.30. I BELIEVE I AM ENTITLED TO REIMBURSEMENT FOR MY EXPENSES AS THIS HAS BEEN A RECALLED VEHICLE. I EXPERIENCED ON NUMEROUS OCCASIONS A LOCKED IGNITION AND STEERING WHICH CAUSED ME TO HAVE TO SIT AND TRY AND TRY TO GET MY KEY TO TURN THE IGNITION. MANY TIMES I WAS LATE FOR WORK/SCHOOL AS I COULD NOT GET THE KEY TO TURN. I HAD TO CALL FRIENDS AND FAMILY FOR RIDES. *TR