NHTSA Complaint #11083717 — 2001 CHEVROLET MALIBU

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11083717
Vehicle	2001 CHEVROLET MALIBU
Component	STEERING
Date of Incident	February 17, 2018
Date Filed	April 6, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WHEN I HAD MY RIGHT INNER AND OUTER TIE RODS REPLACED I LEFT THE SHOP AND I HEARD A CLUNCKING WHEN I WOULD MAKE A TURN I TOOK IT BACK TO THE SHOP AND THEY SAID A SCREW HAD WORKED ITS WAY HALF WAY OUT AND THERE IS NO WAY TO GET IT IN OR OUT BECAUSE IT'S WEDGED UP AGAINST THE RACK AND PINION WITHOUT REPLACING THE RACK.AND WAS TOLD (OFF THE RECORD) WOULD HAVE NO PROBLEM STILL DRIVING IT. I ASKED IF IT WAS SAFE AND WAS TOLD THAT WHEN THE SCREW BREAKS I WILL FEEL A JERK BUT WILL BE ABLE TO CONTROL THE CAR.SO I WAS ON THE HIGHWAY AND LOST MY STEERING ALMOST COMPLETELY .MANAGED TO GET IT OFF THE ROAD AND TOWED HOME. I HAD ANOTHER SHOP REPLACE MY POWER STEERING PUMP AND MY RACK AND PINION.I WAS TOLD THAT THE DECREPIT A HOLE IN THE RACK AND WAS JUST SITTING THERE AND MY RACK AND PINION BRACKET HAD BROKEN AND THE RACK WAS ALSO JUST SITTING THERE.AND I WAS LUCKY I WASN'T KILLED.

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