NHTSA Complaint #10632372 — 2009 CHEVROLET HHR

I WAS MAKING A LEFT HAND TURN WHEN MY POWER STEERING SUDDENLY STOPPED WORKING. THE POWER STEERING LIGHT WAS ON THE DASH BOARD AND VEHICLE WAS VERY DIFFICULT TO DRIVE. ON 09\10\2014 I CALLED SERRA CHEVROLET IN MADISON TN AND TOLD A SERVICE REP NAMED [XXX] WHAT HAD HAPPENED AND WHAT I NEEDED TO DO TO GET THIS FIXED. SHE TOLD ME THAT I NEEDED TO CALL BACK IN A COUPLE OF WEEKS WHEN A NEW RECALL WAS ISSUED. I ASKED IF THIS COULD HAPPEN AGAIN AND SHE REPLIED "ITS POSSIBLE." SO I ASKED HER WHAT I COULD DO TO FIX THIS AND SHE SAID "WELL YOU CAN BRING IT TO US AND PAY TO HAVE IT FIXED AND WHEN A NEW RECALL WAS ISSUED I COULD GET MY MONEY BACK FROM THEM." IF THEY HAVE THIS PART IN STOCK SHOULD THEY NOT FIX IT NOW AND NOT LET THIS POWER LOSS HAPPEN AGAIN? I HAVE TO WORK AND I'M VERY NERVOUS THIS WILL HAPPEN AGAIN WITHOUT WARNING. I ALSO NEVER RECEIVED A RECALL NOTICE A YEAR AGO OR I WOULD HAVE HAD THIS DONE THEN. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR