NHTSA Complaint #10631991 — 2002 JEEP GRAND CHEROKEE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 10631991
Vehicle 2002 JEEP GRAND CHEROKEE
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

WE RECEIVED A SAFETY RECALL NOTICE, NOTIFICATION CODE M35 / NHTSA 12V-527 REGARDING THE ORC MODULE IN MY 2002 JEEP GRAND CHEROKEE. WE CONTACTED THE DEALER AND THE DEALER INSTALLED THE ORC MODULE FILTER CIRCUIT AS THE RECALL INSTRUCTED; HOWEVER, THE ISSUE WAS NOT RESOLVED AND NOW MY AIRBAG WARNING LIGHT AND SEATBELT INDICATOR LIGHT ARE ILLUMINATED ON THE FRONT DASH CONSOLE. THE ISSUE IS NOT RESOLVED AND THE DEALER CLAIMS THAT THE ORC MODULE FILTER WAS NOT INTENDED TO FIX ANY ISSUES WITH THE AIRBAG AND SRS?DEALER WANTED TO CHARGE ME A DIAGNOSTIC FEE AND A REPAIR FEE. THE INFORMATION THAT WAS PROVIDED IN THE RECALL NOTICE AND THE LACK OF RESPONSIBILITY TAKEN BY THE DEALER DOES NOT MAKE ANY SENSE. *TR

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