NHTSA Complaint #10631643 — 2000 BMW 323CI SUSPENSION

Complaint Details

ODI Number	10631643
Vehicle	2000 BMW 323CI
Component	SUSPENSION
Date of Incident	August 1, 2014
Date Filed	September 8, 2014
Mileage	122,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR WENT INTO THE SHOP FOR A BROKEN WATER PUMP. THE SHOP NOTICED THAT THE SUBFRAME AND FLOOR PAN WERE BROKEN AND THE SUBFRAME WAS COMPLETELY RIPPED FROM THE CAR. THE REPAIR ESTIMATE IS $5,300. BMW NA HAS BEEN TERRIBLE TO DEAL WITH AND TOLD US "WE ARE ON OUR OWN" AND THAT OUR VIN # WAS NOT PART OF THE RECALL. AFTER 5 WEEKS OF ESCALATING THE MATTER WITHIN BMW NA, THEY HAVE OFFERED US $2,000 TOWARDS THE COST OF REPAIR. GIVEN THAT THIS CAR HAS NEVER BEEN DRIVEN HARD NOR IN AN ACCIDENT, IT IS CLEAR THAT IT IS A RECURRING MECHANICAL DEFECT THAT BMW IS AWARE OF BUT NOT WILLING TO SHOULDER ANY RESPONSIBILITY FOR. THE WORST PART IS, HAD THE WATER PUMP NOT FAILED, WE WERE UNAWARE OF THE CRITICAL DAMAGE THAT COULD HAVE RESULTED IN OUR SERIOUS BODILY INJURY HAD WE CONTINUED TO DRIVE THE CAR. *TR

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