NHTSA Complaint #10631588 — 2012 VOLKSWAGEN JETTA
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10631588 |
| Vehicle | 2012 VOLKSWAGEN JETTA |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 35,260 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
MY CAR IS A 2012 VW JETTA TDI, CLEAN DIESEL. I WAS DRIVING FROM SAN DIEGO CA TO LAS VEGAS NV. IT WAS OVER 100 DEGREES. I WAS TRAVELING ON INTERSTATE 15 NORTH ABOUT 70 MILES PER HOUR. 80 MILES FROM LAS VEGAS, GLOW LIGHT INDICATOR CAME ON, CAR LOST POWER. I PULLED OVER AND CAR STALLED, WOULD NOT RESTART. CALLED VW, TOLD THEM ABOUT THE GLOW LIGHT INDICATOR. THEY AGREED TO TOW THE CAR TO LV. WE SAT ON THE ROAD SIDE FOR MORE THAN 4 HOURS IN 100+ DEGREE HEAT. VW REPAIRED THE CAR IN 6 DAYS, NO COST TO ME EXCEPT RENTAL CAR. CAUSE WAS DESCRIBED AS 'METAL SHAVINGS IN FUEL SYSTEM' LATER REFERRED TO AS HIGH PRESSURE FUEL PUMP FAILURE. VW REPLACED THE ENTIRE FUEL SYSTEM (INJECTORS, LINES, FILTER, FUEL PUMP ETC). HOWEVER AT THIS TIME I DO NOT KNOW IF THE SAME TYPE OF HPFP WAS USED OR A NEWLY REDESIGNED ONE. I AM TRYING TO CLARIFY THAT. THIS IS OBVIOUSLY A DESIGN FLAW OF SOME TYPE. IT CAN NOT BE CAUSED BY BAD FUEL. THE FUEL FILTER WOULD HAVE CAUGHT ANY METAL SHAVINGS. ANY METAL IN THE FUEL DOWNSTREAM OF THE FUEL FILTER HAD TO COME FROM THE CAR ITSELF. NOT ONLY THAT, HAVING FOLLOWED THE RECOMMENDED MAINTENANCE SCHEDULE FOR MY CAR, MY FUEL FILTER WAS REPLACED AT 20K MILES. HTTP://PICS.TDICLUB.COM/DATA/516/2012_JETTA.PDF SIMILAR COMPLAINT (NHTSA ACTION NUMBER : EA11003) DOES NOT SEEM TO COVER 2012 MODELS SO I AM FILING THIS ONE INSTEAD. *TR
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