NHTSA Complaint #10631508 — 2013 FORD F-150

MY 2013 FORD F150 XLT BEGAN FLASHING A WARNING SAYING SERVICE ADVANCETRAC. THEN IT IMMEDIATELY BEGINS FLASHING SHIFT TO PARK. THE TRUCK THEN BEGINS TO DOWNSHIFT CAUSING A RAPID SLOWING OF THE TRUCK.. WHEN I GET TO THE SIDE OF THE ROAD TO STOP I HEAR METAL ON METAL GRINDING NOISES FROM THE ENGINE COMPARTMENT THAT I BELIEVE IS THE TRANSMISSION TRYING TO SHIFT TO PARK... THE TRUCK THEN LOSES ALL BLINKERS AND FLASHERS AS WELL AS ALL LIGHTING ON THE INSTRUMENT PANEL. I WAS ABLE TO DRIVE IT TO A SAFE LOCATION OFF THE ROAD THIS TIME.. THE TRUCK RANDOMLY CONTINUES THIS AND ITS BEEN IN THE SHOP SEVERAL TIMES AND THEY SAY NOTHING IS WRONG WITH IT. I FINALLY GOT FED UP AND BEGAN VIDEO OF THE DASH DISPLAY IN ORDER TO DOCUMENT MY SAFETY AND PROBLEMS. THIS TRUCK IS 9 MONTHS OLD AND HAS 14000 MILES ON IT. IT HAS DONE IT AGAIN AND ALL ELECTRICAL SYSTEMS WOULD NOT REBOOT AND LEFT ME STRANDED FOR A LONG TIME. WE HAVE BEEN DRIVING ON I95 AT 75MPH DURING HOLIDAY TRAFFIC AND IT HAPPENED AGAIN AND WE LITERALLY THOUGHT WE WOULD BE KILLED BECAUSE CARS HAD TO SLAM ON BRAKES TO AVOID OUR DISABLED CAR. IT WAS EVEN SCARIER SINCE MY 6MONTH OLD DAUGHTER WAS IN THE VEHICLE THEN.WE ARE AT A LOSS BECAUSE FORD HAS COMPLETELY IGNORED THE PROBLEM AND JUST ASSUMES I WILL STOP MAKING THEM FIX THIS AT SOME POINT. I'M IN A 1 CAR FAMILY AND BOUGHT THIS TO ACCOMMODATE MY NEW BABY AND HAVE HER A SAFE RIDE...THIS PROBLEM IS DANGEROUS AND IT IS GOING TO HURT OR KILL SOMEONE IF ITS LEFT UNADDRESSED. [XXX] AT JIM HUDSON FORD SERVICE HAS TOLD ME HE KNOWS ITS SOMETHING WRONG WITH IT BUT FORD WILL NOT ALLOW HIM TO FIX IT UNDER THE WARRANTY TERMS FOR NEW TRUCKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR