NHTSA Complaint #10630881 — 2009 INFINITI G37

7.8.14 VEHICLE BOUGHT IN TO SERVICE DEPT TO INSTALL NAVIGATION MAP UPDATE. WAS TOLD THAT NAVIGATION UNIT WASN'T WORKING. INFINITI ORDERED REFURBISHED UNIT. 7.16.14 NOTICED GASH IN DASHBOARD NEXT TO VENT WHERE THEY HAD TO REMOVE TO BE ABLE TO INSTALL NEW NAVIGATION UNIT. I HAVE EXTENDED WARRANTY FOR 2 MORE YEARS. 7.23.14 BROUGHT CAR IN TO SHOW THE GASH IN THE DASHBOARD NEXT TO THE AC VENT AFTER THE NAVIGATION UNIT WAS INSTALLED. [XXX] THE SERVICE MANAGER LOOKED AT THE GASH AND ALSO DISCOVERED THE MELTING DASHBOARD AFFECT NEAR THE WINDOW. HE SAID HE WOULD ORDER NEW DASHBOARD AND CALL ME WHEN IT ARRIVED TO INSTALL. 8.12.14 CALLED [XXX] 3 TIMES AS I DID NOT HEAR BACK FROM HIM ABOUT THE ARRIVAL OF THE NEW DASHBOARD. FINALLY SPOKE WITH HIM AND HE SAID THAT HE WANTED TO TRY AND REPAIR IT BEFORE REPLACING IT. THAT WAS UNACCEPTABLE TO ME. I RESEARCHED MELTING DASHBOARD AND DISCOVERED THIS IS AN ISSUE WITH INFINITI'S AND OTHER VEHICLES. I PLACED A CALL TO CORPORATE INFINITI AND LEFT MESSAGE FOR [XXX] TO DISCUSS THIS ISSUE AND SEE WHAT TO DO ABOUT GETTING A NEW DASHBOARD AS THAT IS WHAT THE SERVICE MANAGER NOTATED ON HIS FORM ON 7.23.14. 8.13.14 [XXX] CASE# [XXX] [XXX] IS SPECIALIST IN MY AREA - SHE WILL CALL ME BACK - [XXX] 8.14.14[XXX] IS IN TOUCH WITH SERVICE MANAGER AT INFINITY. SHE WILL CALL ME BY THE END OF THE BUSINESS DAY NEXT TUESDAY TO LET ME KNOW THE OUTCOME 8.25.14 INFINITI SAID THEY WILL NOT REPLACE DASHBOARD. NOT COVERED. I HAVE PHOTOS SHOWING THE SAFETY ISSUE OF THE GLARE OFF OF THE DASHBOARD. IT MAKES SEEING THE ROAD DIFFICULT AND A CLEAR SAFETY HAZARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR