NHTSA Complaint #10630634 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT MERGED TO AN EMERGENCY LANE WHERE THE VEHICLE WAS TURN OFF AND AFTER RESTARTING IT RESUME NORMAL FUNCTION. ALSO, THE CONTACT NOTICED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED SLOWLY, THE VEHICLE WOULD LUNGE FORWARD. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED A CUSTOMER SATISFACTION PROGRAM NOTIFICATION RELATED TO THE FAILURE THAT THE VEHICLE WAS EXHIBITING. HOWEVER, THE DEALER REFUSED TO PROVIDE THE REPAIRS LISTED SINCE THE FAILURE CODE DID NOT SHOW DURING THE DIAGNOSIS. ALSO, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND EXPLAINED THAT THEY WERE NOT OBLIGATED TO HONOR THE CAMPAIGN UNLESS THE CODES WERE AVAILABLE DURING THE DIAGNOSIS. THE APPROXIMATE FAILURE MILEAGE WAS 98,500.