NHTSA Complaint #10630609 — 2008 FORD ESCAPE

WHILE DRIVING AND UPON ATTEMPTING TO NEGOTIATE A CURVE NOTED LOSS OF POWER STEERING RESULTING IN DIFFICULTY ACCOMPLISHING CURVE, STOPPED AT SIDE OF ROAD WHEN OPPORTUNITY PRESENTED ITSELF TURNED OFF IGNITION, RESTARTED AND VEHICLE RETURNED POWER STEERING. RETURNED VEHICLE TO PLACE OF PURCHASE AS WAS UNDER WARRANTY THEY WERE NOT A FORD DEALER, MADE ADJUSTMENTS TO WIRING HARNESS THEY FELT WAS AT FAULT, VEHICLE PERFORMED NORMALLY FOR SOME WEEKS. THEN VEHICLE WOULD RANDOMLY LOSE POWER ASSIST AND AT TIMES UPON STARTUP WOULD NOT HAVE POWER STEERING, EACH INSTANCE WAS RELIEVED BY TUNING OFF AND RESTARTING VEHICLE. AFTER SOME RESEARCH AND CONVERSATIONS WITH FORD PERSONAL WAS ADVISED ENOUGH PROBLEMS REPORTED TO EXPECT RECALL AND TO WAIT TILL THEN FOR REMEDY. UPON RECALL TOOK TO LOCAL DEALER THEY REPROGRAMMED AND ASSURED PROBLEM WAS FIXED. PROBLEM RETURNED THAT PM, RETURNED TO DEALER THEY REFUSED TO DO MORE WORK AS THEY CLAIMED RECALL WAS DONE IGNORING STEPS 2 AND 3 OF RECALL. NOW FORD CORPORATION SAYS I AM ON MY OWN TO REPAIR DEFECTIVE PARTS. *TR