NHTSA Complaint #10630537 — 2005 TOYOTA TACOMA

HI, I HAVE AN OPEN FILE WITH THE TOYOTA CORPORATION AT 1-800-331-4331, MY NAME IS [XXX] AND I LIVE IN FAIRBANKS, ALASKA. CASE # [XXX]. IN SEPT. OF 2012 MY TRUCK WAS AT 61,000 MILES AND I TOOK MY VEHICLE IN FOR MAINTENANCE AND THEY CHECKED A RECALL ON THE SPIRAL CABLE AND TOLD ME THAT MY TRUCK DIDN'T QUALIFY FOR THE RECALL BECAUSE OF THE SERIAL NUMBER ON THE PART. I DIDN'T MIND I WASN'T HAVING ANY PROBLEMS. HOWEVER, AT 65,000 MILES IT IS NOW NOT WORKING PROPERLY AND THEY WANT TO CHARGE ME TO FIX IT. I'VE TRIED TO REASON WITH THEM AND POINT OUT THAT ITS OBVIOUS THERE IS SOMETHING WRONG WHEN A TRUCK WITH 65,000 MILE, GARAGED YEAR AROUND AND NEVER IN AN ACCIDENT WOULD BE HAVING PROBLEMS. I HONESTLY THOUGHT SAFETY SYSTEMS HAD LIFE TIME WARRANTIES. I AM EXTREMELY CONCERNED THAT THEY ARE WORKING VERY HARD TO NOT FEEL OBLIGATED TO FIX THE PART AND HOPE YOU CAN HELP ME WITH THIS FORMAL COMPLAINT AGAINST THE TOYOTA CORPORATION AND THE KENDALL TOYOTA DEALERSHIP LOCATED IN FAIRBANKS, ALASKA. I WOULD LIKE TO KNOW HOW MANY OTHER PEOPLE ARE EXPERIENCING THIS PROBLEM AND HOW MANY OTHER SPIRAL CABLES ARE HAVING PROBLEMS THAT ARE NOT WITHIN THE RECALL. PLEASE FEEL FREE TO CALL ME WITH ANY NEEDED ADDITIONAL INFORMATION. MY PHONE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR