NHTSA Complaint #10630408 — 2008 LEXUS IS 250 STRUCTURE

Complaint Details

ODI Number	10630408
Vehicle	2008 LEXUS IS 250
Component	STRUCTURE
Date of Incident	May 6, 2013
Date Filed	September 3, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I CALLED IN TO NORTHSIDE LEXUS DEALERSHIP SERVICE DEPARTMENT. I EXPLAINED TO THEM THAT MY DASHBOARD AND ALL MY LEATHER ON MY DOORS ARE STARTING TO MELT AND GET STICKY. IF YOU HIT IT WITH A FINGER NAIL, THE LEATHER WOULD EASILY COME OFF. [XXX] WHICH WAS MY SERVICE REPRESENTATIVE TOLD ME IT'S PROBABLY WHAT I PUT ON THE SURFACES TO CLEAN IT. MY RESPONSE WAS DEFINITELY NOT. I HAD USED NO CHEMICALS AT ALL JUST A COOL WATER BECAUSE I DIDN'T WANT MY INTERIOR FADING ON DOWN THE LINE. I REPORTED THIS IN 2011 & 2012. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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#10649167 — October 21, 2014 — DASH LOOKS LIKE IT IS MELTING AND DOOR PANELS ARE SOFT AND TACKY. *TR

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