NHTSA Complaint #10629822 — 2007 LEXUS ES

I'M RESPONDING TO THE SEGMENT I SAW ON THE NEWS REGARDING THE MELTING DASHBOARDS. I TOOK MY CAR INTO THE LEXUS DEALERSHIP BACK IN 2010. THEY WERE NOT VERY FRIENDLY AS A MATTER OF FACT THEY TRIED TO MAKE ME FEEL STUPID BY TELLING ME THAT WHO EVER IS WASHING AND CLEARING MY VEHICLE MAYBE USING A CHEAP PRODUCT ON THE VINYL. AND WHEN I ASKED ABOUT THE AREAS THAT WERE NOT MELTING. I WAS TOLD THAT, THOSE AREAS ARE PROBABLY NOT BEING CLEANED. I WAS THEN ASKED IF I'M PRESENT WHEN MY CAR IS BEING CLEANED AND WHAT PRODUCTS ARE BEING USED. I CONTACTED LEXUS AGAIN THIS YEAR AFTER LEARNING THAT SOMEONE WROTE A STORY ABOUT MELTING DASHBOARDS AND I WAS TOLD THAT THEY DIDN'T KNOW ANYTHING ABOUT IT AND IT SOUNDS LIKE WEAR AND TEAR. WITH THE DASHBOARD MELTING LIKE IT IS,LEAVES A BLINDING GLARE WHICH IN MY OPINION IS VERY DANGEROUS. MY HUSBAND AND I LITERALLY HAVE TO SIT FORWARD AND LOOK UNDERNEATH A LITTLE SPACING LEFT BETWEEN THE DASHBOARD AND THE WINDOW SHIELD. I WOULD ALSO LIKE TO ADD THAT THE REAR TRUNK BUTTON HAS ALSO MELTED. *TR