NHTSA Complaint #10672615 — 2007 LEXUS ES

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number 10672615
Vehicle 2007 LEXUS ES
Component STRUCTURE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I RECENTLY READ ABOUT THE ISSUE WITH THE LEXUS IS MODEL BEING GIVEN A TECHNICAL ADVISORY FOR THE BREAKDOWN OF THE DASHBOARD AND I WAS WONDERING WHY THIS PROBLEM IS ONLY ADDRESSED ON THE IS MODEL AND NOT THE ES AS WELL. I AM AN ES 2007 OWNER WHO IS AND HAS BEEN EXPERIENCING THE SAME PROBLEM FOR MANY MONTHS NOW. I WAS TOLD BY LEXUS THAT TO REPLACE IT WOULD COST $3000 AND I HAVE ALREADY REPLACED THE INSTRUMENT PANELS ON THE STEERING WHEEL FOR THE SAME PROBLEM WHERE THE RUBBER HAS BROKEN DOWN AND DISINTEGRATED. I AM ANGRY BECAUSE THIS IS A LEXUS FOR GOD'S SAKE. I RECENTLY ASKED MY INSURANCE COMPANY IF I COULD CLAIM THIS DAMAGE AND THEY TOLD ME THAT THEY HAD HEARD OF THE SAME PROBLEM IN 2007 TOYOTA'S AND IS'S AND THAT TOYOTA ISSUED A RECALL. MY THING IS IF TOYOTA ISSUED A RECALL, THEN SO SHOULD LEXUS. ARE WE SUPPOSED TO BELIEVE THAT THEY USED DIFFERENT PRODUCTS WHEN THEY HAVE THE SAME LOOK AS THE ONES IN THE TOYOTA LINE OF CARS FOR THAT YEAR? I AM UPSET THAT MY LUXURY CARE IS A LUXURY ROAD HAZARD AND NOBODY HAS ADDRESSED IT IN THE ES350. STARTING AROUND 2013, THE RUBBER ON THE STEERING WHEEL AND DASH BOARD STARTED TO DISINTEGRATE. FIRST BECOMING STICKY, THEN SHEDDING SMALL BITS OF PLASTIC AND FINALLY BECOMING SLICK AND SHINY. AT THE TIME OF PURCHASE I HAD MY VEHICLE AFTERMARKET TINTED ALL AROUND AND USE SUN SHADES RELIGIOUSLY. I HAVE ALREADY PAID OUT OF POCKET OVER $900 JUST TO HAVE THE STEERING WHEEL PARTS REPLACED WITH NEW RUBBER AND I THINK THAT IT IS RIDICULOUS THAT I HAVE A LEXUS WHOSE GLARE FROM THE SHINY DASH HAS BEEN CAUSING ME PROBLEMS WHEN DRIVING AT NIGHT TO THE POINT WHERE I AVOID DRIVING AT NIGHT. *TR

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