NHTSA Complaint #10629574 — 2013 FORD F-250

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10629574
Vehicle 2013 FORD F-250
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 21,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I WAS DRIVING ON A LOCAL INTERSTATE WHEN MY 2013 FORD F-250 6.7 DIESEL SHUT OFF. I WAS IN THE FAST LANE, THE TRUCK LOST ALL POWER AND RAPIDLY SLOWED DOWN. LUCKILY I WAS ABLE TO GET THE TRUCK OVER TO THE SHOULDER USING STROBE LIGHTS AND HAZARD LIGHTS TO WARN OTHER VEHICLES THAT I HAD A SERIOUS PROBLEM. THE INTERIOR OF THE TRUCK BEGAN TO SMELL OF DIESEL FUEL AND IT BECAME DIFFICULT TO BREATHE. I CALLED MY DEALER, AND THE LOCAL TOWING COMPANY CAME TO GET IT. AFTER APPROX. 1 WEEK AT THE DEALER AND EXPECTING THIS TO BE AN INSTANT WARRANTY REPAIR, FORD MOTOR CO. HAS DENIED ANY WARRANTY COVERAGE CLAIMING "FUEL CONTAMINATION." THE ESTIMATED REPAIR IS $11,500 AND THE TRUCK THAT I PURCHASED ON AUGUST 3, 2013 FOR $50K+ IS NOW ESTIMATED TO BE WORTH $12,000 UNLESS REPAIRED. I AM NOT COMFORTABLE IN THE TRUCK ANYMORE AND I READ ALL OVER THE INTERNET ABOUT THIS PROBLEM AND HOW FORD IS NOT TAKING RESPONSIBILITY FOR A FLAW ON THEIR END. THERE ARE PEOPLE ALL OVER THE COUNTRY WITH THE SAME ISSUE AND EVEN STILL FORD WILL NOT OWN UP TO IT AND REPAIR THEM UNDER WARRANTY. THE NEW 2015 TRUCK HAS A COMPLETELY REDESIGNED FUEL SYSTEM WHICH IS A CLEAR INDICATION THAT THEY KNEW IT WAS A PROBLEM WITH THEIR OIL/WATER SEPARATORS AND THEIR FUEL SYSTEM. AS OF NOW, I LOST $40,000 IN 1 YEAR (OWNED TRUCK FOR 13 MONTHS PRIOR TO CATASTROPHIC FAILURE) AND COULD HAVE BEEN SERIOUSLY INJURED HAD I NOT BEEN ABLE TO GET OFF THE ROAD. *TR

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