NHTSA Complaint #11696827 — 2013 FORD F-250

The contact owns a 2013 Ford F-250. The contact stated that while in reverse(R), the rearview camera displayed a blank, distorted screen, or a triangle with the message "Camera Unavailable - Please Contact Dealer" displayed. The vehicle was taken to an independent mechanic, and the mechanic attempted to replace the camera with Ford-made parts; however, the repair failed to fix the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the VIN was not included in the recall. The contact attempted to notify the manufacturer but was unable to reach a live agent. The vehicle was not repaired. The failure mileage was approximately 60,000.