NHTSA Complaint #10629492 — 2010 SUBARU OUTBACK

CONDENSATION CONTINUALLY GATHERS INSIDE ONE OF THE LIGHT FIXTURES. THE CAR HAS NOT BEEN IN AN ACCIDENT AND THE BULB AND FIXTURE ARE INSTALLED TO FACTORY SPECIFICATIONS-THE DEALER HAS CHECKED THIS. I BELIEVE THIS IS A SAFETY ISSUE-WITH THE AMOUNT OF CONDENSATION INSIDE THE LIGHT, THE ILLUMINATION OF ONE HEADLIGHT IS GREATLY DIMINISHED MAKING DRIVING AT NIGHT VERY DIFFICULT ESPECIALLY IN DIMLY LIT SITUATIONS. I ALSO DO NOT BELIEVE THAT THE COMBINATION OF ELECTRIC AND WATER INSIDE COMPONENTS IS "NORMAL" UNDER ANY CIRCUMSTANCES. I HAVE CONTACTED MY DEALER AND SUBARU-THE COPY OF THE SENT TEXT FOLLOWS-THEY DO NOT RESPOND. I BELIEVE THE MANUFACTURER OF THIS COMPONENT IS MAKING A FAULTY PRODUCT THAT DECREASES SAFETY. I JUST WANT THEM TO REPLACE THE COMPONENT AT NO COST TO ME SINCE I'VE DONE NOTHING WRONG. SENT TO SUBARU OF AMERICA- "THIS IS PERTAINING TO PROBLEMS WITH MY HEADLIGHTS ON MY 2010 OUTBACK. I'VE BEEN TOLD BY MY DEALER-GOLDSTEIN SUBARU-THAT "CONDENSATION IN THE HEADLIGHTS IS NORMAL IN THE NORTHEAST" THEY ALSO TOLD ME I "COULD DRILL A SMALL HOLE IN THE LIGHT TO LET MORE AIR IN". QUESTION-IF IT IS "NORMAL" WHY SHOULD I DRILL A HOLE-THE LIGHT DESIGN SHOULD ACCOUNT FOR PROPER VENTILATION OF THE FIXTURE-SECONDLY HOW COME NO OTHER CARS ON THE LOT HAVE THIS, IT ONLY HAPPENS IN ONE LIGHT AND THERE ARE NUMEROUS OTHER SIMILAR COMPLAINTS FROM OTHER SUBARU OWNERS ONLINE? THIS IS A SAFETY ISSUE-ELECTRICITY AND WATER DO NOT MIX-THIS "NORMAL" CONDENSATION GREATLY REDUCES THE ILLUMINATION OF THE HEADLIGHT AND VISIBILITY DURING NIGHT DRIVING-IT'S LIKE DRIVING WITH ONE HEADLIGHT. I BELIEVE THIS IS A MANUFACTURER PROBLEM-MY LIGHT WAS CHECKED BY THE DEALER-THERE IS NO DAMAGE AND ALL THE FACTORY SEALS AND BULBS ARE INTACT, YET WATER CONTINUALLY GETS INSIDE THE FIXTURE. I THINK SUBARU OF AMERICA SHOULD REPLACE THIS SAFETY ITEM AT NO COST TO ME. (MY VIN WAS HERE). *TR