NHTSA Complaint #10629373 — 2003 DODGE RAM 2500 STRUCTURE

Complaint Details

ODI Number	10629373
Vehicle	2003 DODGE RAM 2500
Component	STRUCTURE
Date of Incident	July 23, 2014
Date Filed	August 29, 2014
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

THE DASH ON MY 03 RAM 2500 5.9 DIESEL HAS LITERALLY HAS FALLEN IN ON ITSELF. VERY LARGE SECTIONS OF THE DASH HAVE BROKEN OFF AND HAVE BECOME A SAFETY CONCERN. FOR EXAMPLE, IF AN ACCIDENT WERE TO OCCUR CAUSING THE AIRBAG TO DEPLOY, PIECES OF PROJECTILE SHRAPNEL WOULD BE THROWN ALL OVER THE CAB OF THE TRUCK. I'VE BEEN IN CONTACT WITH DODGE, AND NOTHING WILL BE DONE ABOUT THIS ISSUE BECAUSE THE TRUCK IS "OUT-OF-WARRANTY" AND IS CONSIDERED "NORMAL WEAR AND TEAR". THE PARTICULAR CUSTOMER SERVICE REPRESENTATIVE I SPOKE TO COPPED AN ATTITUDE WITH ME AND REFUSED TO CONNECT ME TO A SUPERVISOR, CITING THAT IT "IS NOT A SUPERVISOR ISSUE". I DO NOT KNOW WHERE TO GO FROM HERE. DOES AN ACCIDENT HAVE TO OCCUR IN WHICH PEOPLE ARE MAIMED BY PIECES OF THE DASH IN ORDER FOR DODGE TO DO ANYTHING? I REALLY WOULD HATE TO SEE MY WIFE WITH PIECES OF PLASTIC STICKING OUT OF HER FACE AND SKULL BECAUSE THIS PROBLEM WAS NOT HANDLED IN AN APPROPRIATE MANNER. *TR

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