NHTSA Complaint #10629086 — 2002 FORD WINDSTAR

WE WERE DRIVING AROUND TOWN AND WE HEARD A CLUNKING SOUND IN THE BACK OF THE VAN. WE TOOK THE VAN INTO THE SHOP WHERE THEY DISCOVERED A CRACK IN THE REAR AXLE. LUCKILY THIS DID NOT HAPPEN THE WEEK BEFORE, AS WE WERE DRIVING MANY HIGHWAY MILES OR IT COULD HAVE BEEN WORSE. THIS WAS A RECALLED PART AND IT WAS TAKEN IN AT THE TIME OF THE RECALL. TWO DIFFERENT MECHANICS IN TOWN ASSURED US THAT IT WAS NOT OUR FAULT BUT THAT IT WAS A FAULTY PART. WE TAKE GOOD CARE OF OUR CARS. WE CALLED FORD DIRECTLY THINKING THAT THEY WOULD HONOR THEIR VEHICLE AND FIX A PART THEY KNEW WOULD BREAK DOWN. THEY GAVE US THE RUN AROUND AND THEN NEVER RETURNED OUR PHONE CALLS. THIS VAN WOULD HAD MANY GOOD YEARS LEFT IN IT, NOW IT CAN NOT BE DRIVEN! *TR