NHTSA Complaint #10629032 — 2008 TOYOTA TACOMA

FRONT RUNNING LIGHTS MELTED THE PLASTIC CAUSING CHARRING AND A FIRE. PICTURES WERE SENT TO TOYOTA NATIONAL HEADQUARTERS SAFETY PERSONNEL UNDER FILE # [XXX], INCIDENT [XXX]. TOYOTA ACKNOWLEDGES THERE IS AN ISSUE WITH 2005-2011 TACOMAS AND STATED THIS CONDITION WAS COVERED UNDER A "WARRANTY ENHANCEMENT PROGRAM" AND THE DEAL WOULD CORRECT THE PROBLEM. I CONTACTED THE LOCAL DEALER AND WAS TOLD MY VIN NUMBER DOES NOT QUALIFY. I INQUIRED PROFUSELY AS TO THE PROCESS USED TO DETERMINE THE VIN NUMBER RANGE, HOW THIS PROBLEM IS BEING FIXED AND WAS TOLD THESE ARE NOT PUBLICLY RELEASED DOCUMENTS. I WAS NOT OFFERED A METHOD TO FIX THIS CONDITION TO PREVENT IT FROM HAPPENING AGAIN -- "WE APOLOGIZE BUT ARE NOT IN A POSITION TO AVAIL A POINT OF CONTACT IN TOYOTA SAFETY MANAGEMENT TO DISCUSS YOUR CASE. AS WE HAVE PROVIDED OUR POSITION ON THESE MATTERS, WE DO NOT HAVE FURTHER INFORMATION TO OFFER IN THIS REGARD." ROBERT BROWNING TOYOTA CUSTOMER EXPERIENCE. I HAVE SEARCHED THE NHTSA DATA BASE AND SEE OTHERS ARE HAVING THE SAME PROBLEMS UNDER NHTSA ID: 10523691, 10510776, 10457435, 10448124, 10427052, 10405463. I ASK THAT TOYOTA BE RESPONSIBLE TO VEHICLE OWNERS AND BE REQUIRED TO RE-EXAMINE THEIR VIN RANGE ON THIS PARTICULAR PROBLEM. THE FRONT TURN SIGNALS ARE CHARRED AND MELTED SO BADLY THEY ARE EXTREMELY HARD TO SEE AND WILL LEAD TO FUTURE ACCIDENTS. THE PLASTIC ALSO HEATS UP ENOUGH TO CAUSE MELTING AND FIRE POTENTIAL IN THESE VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR