NHTSA Complaint #10628774 — 2012 JEEP LIBERTY

VEHICLE IS 23 MONTHS OLD WITH 67000 MILES. THE DRIVER'S SIDE ENERGY ABSORBING HEADREST ASSEMBLY CAME APART. THE VEHICLE HAS NEVER BEEN IN ANY TYPE OF CRASH WHERE THE HEADREST WOULD HAVE BEEN USED TO ABSORB CRASH ENERGY. I CONTACTED MY SERVICING DEALER TO INQUIRE ABOUT WARRANTY. THEY TOLD ME THAT DUE TO THE MILEAGE, IT IS NOT A WARRANTY COLLECTIBLE REPAIR. THEY ADVISED ME TO CONTACT JEEP CUSTOMER CARE. I DID AND SPOKE TO [XXX]. SHE INFORMED ME THAT JEEP WOULD NOT BE WILLING TO COVER A REPLACEMENT HEADREST AS MY WARRANTY HAS EXPIRED. SHE DID SAY THAT IF I TOOK IT TO THE DEALER AND HAD THEM LOOK AT IT, IF THEY DETERMINED THAT IT WAS A MANUFACTURING DEFECT, THEY MIGHT BE ABLE TO COVER IT. I AM AN ASE CERTIFIED MECHANIC WITH 23 YEARS EXPERIENCE THAT MANAGES 3 SHOPS FOR THE NATION'S LARGEST PARCEL DELIVERY COMPANY. I AM MORE THAN QUALIFIED TO DETERMINE IF A PART IS BROKEN. I WILL NOW HAVE TO SOURCE A REPLACEMENT ON MY OWN AND MAKE THE REPAIR TO MAINTAIN THE SAFETY OF THE VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR