NHTSA Complaint #10628695 — 2009 LEXUS RX350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10628695
Vehicle	2009 LEXUS RX350
Component	STEERING
Date of Incident	August 18, 2014
Date Filed	August 27, 2014
Mileage	62,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

I TOOK OUR 2009 LEXUS RX 350 IN FOR ROUTINE 60K MILE SERVICE AND WAS NOTIFIED BY THE SERVICE ADVISER OF A POWER STEERING LEAK WHICH WOULD REQUIRE THE REPLACEMENT OF THE RACK AND PINION MECHANISM. WAS QUOTED A COST OF $1700 - $1800 FOR THE REPLACEMENT. I DENIED THE SERVICE RECOMMENDATION. AFTER RESEARCHING THIS ISSUE, IT BECAME CLEAR THAT THIS IS A RECURRING PROBLEM WITH THIS VEHICLE AND I FILED A COMPLAINT WITH NHTSA. THIS IS CLEARLY A SAFETY ISSUE WHICH TOYOTA/LEXUS SHOULD ADDRESS. *TR

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