NHTSA Complaint #10628275 — 1999 MERCURY GRAND MARQUIS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10628275
Vehicle	1999 MERCURY GRAND MARQUIS
Component	ENGINE
Date of Incident	August 19, 2014
Date Filed	August 25, 2014
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

DRIVING ON THE HWY AND THE CAR STARTED TO OVERHEAT WITH HOT STEAM SHOOTING OUT FROM THE ENGINE AND IT ALSO HAD A STRONG COOLANT SMELL. THE CAR COULD NOT BE DRIVEN UNTIL L IT HAD $1,500 IN REPAIRS FOR A KNOWN, LEAKING PLASTIC MANIFOLD ISSUE. THIS FAILED PART CRACKS AND LEAKS INTO THE HOT ENGINE AREA. AND, FORD HAD REDESIGNED THE FAILED PART. ADDITIONALLY, FORD HAD ONCE OFFERED FREE FIXES FOR A FEW MONTHS FOR POLICE CARS AND TAXI CABS WITH THE SAME ENGINES UNDER A CLASS ACTION LAW SUIT BUT DIDN'T TELL THE OWNERS ABOUT. THOUSANDS OF CONSUMERS WERE RIPPED OFF BECAUSE FORD SHOULD HAVE FIXED THIS ISSUE UNDER THE CLASS ACTION RECALL. BUT THEY DIDN'T BOTHER NOTIFY ANYONE ABOUT THE THREE MONTH RECALL WINDOW. IN CHECKING THE NHTSA RECORDS, THERE ARE THOUSANDS OF US WITH THE SAME REPORTED PROBLEM. PLEASE TAKE SOME CORRECTIVE ACTION FOR US. *TR

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