NHTSA Complaint #10627709 — 2009 TOYOTA PRIUS

THERE HAS BEEN NO INJURIES OR VEHICLE DAMAGE. I LEFT OFF TOTAL REPAIR COST BECAUSE THE REPAIR SHOP HAS NOT FINISHED SOLVING THE PROBLEM. IN 2013 I STARTED HAVE HAVING HEADLIGHT PROBLEMS AND HAVE IT ABOUT THREE MONTHS SINCE. I HAVE REPLACED THE HEADLIGHT BULBS SEVERAL TIMES ON BOTH SIDES. ONE TIME THE HEADLIGHTS WOULD OPERATE OPPOSITE( ONE SIDE WOULD BE HIGH BEAM ONLY AND THE OTHER WOULD BE LOW BEAM ONLY AND WHEN SWITCHING THE SWITCH INSIDE TO HIGH BEAM THE HEADLIGHTS WOULD SWITCH AS TO WHAT THEY DID ONLY. ON WED 8/20/14 THE LOW BEAM QUIT WORKING. I EARLIER PURCHASED A NEW PLUG AND 2 NEW BULBS IN CASE I HAD A PROBLEM. I TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP( MY ONLY TOYOTA DEALER IN MY TOWN CAN NOT BE TRUSTED) WHERE I LIVE. HE INSTALLED THE NEW PLUG AND WE TRIED EACH OF THE TWO NEW BULBS AND THEY EXHIBITED THE SAME PROBLEM - THE LOW BEAM WAS JUST A SPEC OF LIGHT; NOT ENOUGH FOR THE LOW BEAM. HE TESTED THE VOLTAGE IN THE GROUND SIDE OF THE PLUG AND THE FUSE POSITION IN THE FUSE ASSEMBLY AND IT LIT UP HIS VOLTAGE TESTER WITH A SPEC OF LIGHT. HE HAD NO IDEA WHAT SYSTEM SENT THE VOLTAGE TO THE LOW BEAM SIDE FOR THE PASSENGER SIDE HEADLIGHT. I AM TAKING THE CAR BACK ON WED 8/27/14 TO FINISH THE JOB. *TR