NHTSA Complaint #10627610 — 2010 DODGE CALIBER

WHILE DRIVING OUR 2010 DODGE CALIBER ON THE INTERSTATE FOR APPROXIMATELY 1 HOUR IN HEAVY TRAFFIC AT 75MPH THE CAR SUDDENLY STARTS TO LOSE SPEED. THE COOLANT LIGHT CAME ON AND A HIGH PITCH, WHINING SOUND CAME FROM THE ENGINE. WE IMMEDIATELY HAD TO GET OFF THE INTERSTATE. THERE IS NO WARNING AND THE CAR STARTS TO LOSE POWER. THE RPM'S GO UP. WE PULLED OFF TO THE SIDE, THE CAR IS IN LIMP MODE. NO POWER AND WILL NOT START. CALLED DODGE 3-4 TIMES AND THEY ONLY HAD RECORD OF 2. THIS HAS HAPPENED 10 DIFFERENT OCCASIONS ON THE INTERSTATE. THE CAR IS NOT SAFE TO DRIVE LONG DISTANCE. I TOOK IT INTO THE DEALERSHIP TO BE LOOKED AT AND THEY SAID IT WAS A SERVICE PROBLEM. IT IS A DEFECTIVE TRANSMISSION AND THERE NEEDS TO BE A RECALL BEFORE THERE IS A FATALITY. WHEN YOU TALK TO CHRYSLER CUSTOMER CARE CASE MANAGEMENT OR THE DEALERSHIP YOU GET THE RUN AROUND AS TO WHAT THE PROBLEM IS OR WHAT MILEAGE THE ACTUAL TRANSMISSION SERVICE SHOULD BE DONE. I DO KNOW THAT YOUR LIFE SHOULD NOT BE IN JEOPARDY IF IT IS A SERVICE ISSUE. WHEREAS THIS IS A DEFECTIVE TRANSMISSION THERE SHOULD BE A RECALL. CHRYSLER INITIATED THE CALL BACK AFTER THEY KNEW I HAD MADE AN APPOINTMENT TO GET THE CAR LOOKED AT. I HAVE GOTTEN DIFFERENT STORIES FROM BOTH CHRYSLER CUSTOMER CARE CASE MANAGEMENT AND THE DEALERSHIP AS TO JUST HOW MANY OF THE 2010 DODGE CALIBERS HAVE THIS TRANSMISSION PROBLEM. WHEN I TOOK IT TO THE DEALERSHIP THEY HADN'T SEEN ANY THAT WENT INTO LIMP MODE, BUT AFTER THEY DID THEIR DIAGNOSTIC THEY SAID THEY HAD SEEN 100'S. THAT'S A BIG DISCREPANCY!!! I DO NOT WANT ANYONE TO BECOME A STATISTIC!!! *TR