NHTSA Complaint #10627536 — 2010 MERCURY MILAN

I'VE HAD MULTIPLE ISSUES WITH THE MILAN THROTTLE BODY FOR OVER A YEAR. EVERYTIME I TAKE IT TO THE DEALER THEY SAY THE COMPUTER JUST NEEDS REPROGRAMMED. AFTER I LEAVE THE DEALERSHIP MY CAR USUALLY HAS A HARD FAILURE JUST LIKE IT DID BEFORE (LOSS OF POWER, ENGINE RUNNING ROUGH, CAR ROLLS TO A STOP). I CAN COMPLETELY TURN THE CAR OFF AND TURN BACK ON AND IT RUNS FINE AGAIN FOR A WHILE AND THEN DOES IT ALL OVER AGAIN. THE DEALERSHIP WILL ONLY KEEP REPROGRAMMING THE COMPUTER. THEY HAVE ALSO REPLACED THE THROTTLE BODY 2 TIMES BUT AFTER ABOUT 100 MILES IT STARTS ALL OVER AGAIN. FORD HAS REFUSED TO DO ANYTHING OTHER THAN WHAT THE DEALERSHIP CAN FIND WHICH IS ONLY WHAT THE CODES SAY (REPROGRAM COMPUTER OR REPLACE THROTTLE BODY). I'M NOT GOING TO KEEP TAKING MY CAR IN EVERY WEEK TO GET REPROGRAMMED. FORD HAS REFUSED TO GIVE ME A LOANER CAR TO USE UNTIL THEY FIX IT. I'VE TAKEN MULTIPLE DAYS OFF WORK AND ARRANGED FOR OTHER TRANSPORTATION FOR THE PREVIOUS WORK. HOWEVER, ENOUGH IS ENOUGH. I CAN'T KEEP TAKING MY CAR BACK FOR SOME THAT FORD KNOWS NEEDS FIXED. THIS IS CLEARLY A SIGNIFICANT SAFETY ISSUE. I TRAVEL A LOT ON HIGHWAYS AND INTERSTATES AND WHEN I LOSE POWER I'VE HAD SOME CLOSE CALLS WILL ACCIDENTS (RE ENDED) AND TRYING TO GET TO A SHOULDER TO PULL OFF AND RESTART CAR. I CAN NO LONGER USE MY CAR TO DRIVE MY KIDS AROUND DUE TO THE SAFETY CONCERNS OF BEING HIT DURING A FAILURE OR STRANDED. I'VE MADE THIS KNOWN VERY CLEARLY TO FORD BUT THEY DON'T SEEM TO CARE. IF THEY DO THEY ARE NOT ACTING ON IT. I WOULD HATE FOR SOMETHING TERRIBLE TO HAPPEN BEFORE THEY FIX IT. I'M NOT ONLY CONCERNED FOR MY FAMILY BUT OTHERS THAT MAY BE HAVING SIMILAR ISSUES WITH THEIR CAR. ALL I'M ASKING FOR IS FOR FORD TO RECOGNIZE THIS IS A VERY REAL AND SERIOUS SAFETY CONCERN. THEY NEED TO LOOK A LITTLE DEEPER AT THE ISSUE. I JUST WANT A SAFE CAR TO DRIVE UNTIL THEY CAN FIX IT. *TR