NHTSA Complaint #10627433 — 2007 LEXUS ES350

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	10627433
Vehicle	2007 LEXUS ES350
Component	VISIBILITY/WIPER
Date of Incident	January 1, 2012
Date Filed	August 22, 2014
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE ENTIRE DASHBOARD ON MY VEHICLE IS MELTING. THE CAUSE IS UNKNOWN BUT IT APPEARS TO BE A MATERIAL, OR MATERIAL PROCESS, ISSUE. THE SHINY BLACK MELTING DASHBOARD IS HIGHLY REFLECTIVE. IT IMPAIRS MY VISION ON A SUNNY DAY. I'VE TRIED MANY DIFFERENT TYPES OF SUNGLASSES TO TRY TO MAKE IT EASIER ON MY EYES, BUT NOTHING SEEMS TO HELP. I HAVE TALKED TO LEXUS, THEY AGREED THAT IT'S A PROBLEM BUT THEIR OFFER TO "HELP" PAY FOR THE REPAIR WAS NOT ACCEPTABLE (50% OF ~$3200.00). THE MELTING PROCESS BEGAN ABOUT 2 YEARS AGO, IT WAS A LOCAL PROBLEM (REFLECTIONS ONLY AT CERTAIN SUN ANGLES). CURRENTLY, THE ENTIRE DASHBOARD IS MELTED (REFLECTIONS ALL DAY WHEN THE SUN IS OUT). THANKS! *TR

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