NHTSA Complaint #10627144 — 2011 DODGE DURANGO

WE ATTEMPTED TO START OUR VEHICLE, BUT THE ENGINE WOULD NOT START. AFTER SEVERAL MINUTES VEHICLE STARTED BUT STUTTERED, AS IF THEIR WAS NO FUEL GOING TO THE ENGINE. THERE HAD BEEN NO ENGINE OR SERVICE LIGHTS AT THE TIME. I RESEARCHED THE ISSUE ONLINE AND FOUND THAT MANY DURANGO AND CHEROKEE OWNERS HAVE EXPERIENCED SIMILAR ISSUES, AND THE CAUSE WAS THE TIPM. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TESTED IT, AND FOUND IT WAS A PROBLEM WITH THE TIPM, WHICH WAS FAILING TO ENGAGE THE FUEL PUMP. LUCKILY OUR CAR WAS PARKED AT THE TIME THE PROBLEM STARTED. MY WIFE GENERALLY DRIVES THIS VEHICLE WITH MY TWO SMALL CHILDREN. OUR WARRANTY ENDED AT 36000 MILES, SO IT WAS NOT COVERED. MY OPTIONS WERE TO REPLACE THE TIPM FOR 1200 DOLLARS, OR PAY 428 DOLLARS TO HAVE AN EXTERNAL RELAY INSTALLED TO BYPASS THE FAULTY TIPM (CHRYSLER STAR CASE #[XXX]). WE CHOSE TO HAVE THE BYPASS INSTALLED. VEHICLE IS RUNNING FINE AT THIS POINT, BUT WE ARE WORRIED OTHER ISSUES (AIR BAGS DEPLOYED ETC) WILL BE A FUTURE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR