NHTSA Complaint #10626976 — 2007 AUDI A6

THE FRONT HEADLIGHTS FOR THIS VEHICLE INTERMITTENTLY FAIL AND THEN WORK AGAIN. INVESTIGATION REVEALED FRAYED, SHORTED OUT, DAMAGED, WIRING INSIDE OF THE HEADLIGHTS. THE INSULATION ON MANY WIRES INSIDE THE HEADLIGHTS ARE CRACKED, MISSING, FAILED AND THE BARE COPPER OR CONDUCTORS TOUCHING OTHER NEARBY CONDUCTORS. I'VE MADE CONTACT WITH AUDI TWICE NOW FOR A SAFETY ISSUE WITH THE HEADLIGHTS. TWICE, I'VE BEEN TOLD EITHER THEY WEREN'T INTERESTED OR WOULD NOT DO ANYTHING. OUTSIDE OF ANY REPAIR OR REPLACEMENT REQUESTS, I WOULD EXPECT AUDI TO TAKE INTEREST WHEN A CUSTOMER BRINGS A SAFETY ISSUE TO THEIR ATTENTION. I WOULD THINK FAULTY WIRING INSIDE BOTH HEADLIGHTS ON A MODEL-YEAR 2007 WOULD BE A SAFETY CONCERN. IF I'M DRIVING DOWN THE ROAD AT NIGHT OR IN THE RAIN AND MY HEADLIGHTS SHORT OUT AND FAIL, I WOULDN'T BE IN A GOOD POSITION. I'VE WORKED IN MANUFACTURING FOR 10 YEARS NOW, AND SAFETY OF WORKERS AND OF THE PRODUCTS MADE HAVE ALWAYS BEEN THE #1 CONCERN. THIS INFORMATION SHOULD BE TREATED AS AN AMAZING OPPORTUNITY TO DETERMINE A ROOT CAUSE AND PREVENT FUTURE OCCURRENCES IN NEW VEHICLES. IT'S NOT OFTEN INFORMATION IS PRESENTED SO EASILY. THIS WOULD POSSIBLY SAVE THE COMPANY MONEY IN WARRANTY REPLACEMENTS, AND ELIMINATE THE RISK OF CRASHES OR INJURY DUE TO FAILURES. BUT, THE INFORMATION SO FAR HAS BEEN TREATED AS A DISMISSIVE CUSTOMER REQUEST/COMPLAINT. THIS FAILURE IS BECAUSE OF POOR DESIGN (WRONG WIRE JACKET/INSULATION CHOSEN FOR ENVIRONMENT), NOT NATURAL WEAR AND TEAR, AGE, OR ABUSE. I HAVE DETAILED PICTURES OF THE FAILURE I CAN PROVIDE. REGARDS. *TR