NHTSA Complaint #10626541 — 2011 FORD EDGE

WHEN I ACCELERATE FROM A STOP POSITION, OR WHEN I AM APPROX. ONLY A FEW MILES PER HOUR THE VEHICLE WILL JUMP AND IT WILL FEEL THE VEHICLE JUMP AND IT FEELS LIKE I AM REAR-ENDED. I ASKED MY DEALER ABOUT THIS AND WAS TOLD THEY NEVER HEARD OF IT. IT WAS ALL OVER THE INTERNET. MANY, MANY OWNERS HAD THE SAME PROBLEM. I FOUND TSB 11-5-6 AND BROUGHT IT WITH ME TO MY DEALER AND HAD IT FIXED. AGAIN, THEY NEVER EVEN HEARD OF THE TSB, WHICH I DO NOT BELIEVE BECAUSE IT SEEMS LIKE IT IS SUCH A COMMON PROBLEM. THE VEHICLE SEEMED FINE BUT STARTED HAPPENING AGAIN. I EMAILED, AND SPOKE ON THE PHONE, TO THE DEARER AND TO FORD. THEY SPECIFIED THEY WOULD HAVE TO TAKE THE VEHICLE AND SEE WHAT IS HAPPENING. I EXPLAINED TO THEM THAT IT DOESN'T HAPPEN ALL THE TIME, JUST LIKE THE LAST TIME. THEY SAID IF THEY CAN REPRODUCE IT, THEY CAN'T FIX IT. PLUS I WOULD BE CHARGED FOR IT EVEN THOUGH IT HAS BEEN AN ONGOING PROBLEM. THERE IS NO WAY FOR THEM TO REPRODUCE IT AT WILL, AS IT ONLY HAPPENS ABOUT 1 TIME PER MONTH. WHEN IT DOES HAPPEN, IT IS VERY SCARY BECAUSE IT FEELS LIKE SOMEONE HIT YOU. I FOUND TSB 13-3-18 WHICH IS ANOTHER REPAIR FOR THE SAME PROBLEM. FORD TOLD ME IT DOESN'T PERTAIN TO ME. ACCORDING THE WORDING IN THE TSB, I AM NOT SO SURE. FORD IS FULLY AWARE OF THIS PROBLEM. IT IS ALL OVER THE INTERNET. THEY SHOULD BE OBLIGATED TO FIX IT. *TR