NHTSA Complaint #10626072 — 2014 DODGE DURANGO

ON APPROX JULY 16TH MY CHECK LIGHT ENGINE CAME ON. THE CAR IS BRAND NEW WITH 3K MILES. I TOOK IT IN JULY 26TH TO THE DEALERSHIP WHERE I BOUGHT THE TRUCK AND WAS TOLD THE OIL PRESSURE SWITCH IS FAULTY, BUT THE PART IS ON BACK ORDER INDEFINITELY. THEY PROCEEDED TO TELL ME THAT THE CAR IS SAFE, BUT IF SOMETHING ELSE GOES WRONG I WON'T KNOW BECAUSE THE LIGHT IS ALREADY ON. THEY ALSO TOLD ME TO CALL CHRYSLER MYSELF, WHICH WAS EXTREMELY INSULTING AND DEALERSHIP TAKES NO RESPONSIBILITY. RELUCTANTLY, I DID CALL AND THAT TOO DOES NOT HELP. THE PART IS NOT AVAILABLE AND NOBODY CAN GIVE ME ANY ANSWERS. I DON'T BELIEVE CHRYSLER IS TAKING THIS LIABILITY SERIOUSLY AND PUTTING MY WHOLE FAMILY (WITH YOUNG KIDS INCLUDED) AT RISK. I FEEL LIKE THE WHOLE ELECTRICAL SYSTEM IS SLOWING DOWN AS RESPONSE TIME TO NAV, DOOR LOCKS, ETC. THIS CUSTOMER SERVICE EXPERIENCE HAS BEEN THE WORST I HAVE EVER SEEN. HOW CAN THEY LET ME DRIVE AROUND WITH A KNOWN RISK AND NO ANSWERS. GIVEN THE CHECK LIGHT ENGINE IS ON, SOME ADD'L FEATURES DON'T WORK (AUTO START, ETC). CLEARLY THERE IS AN ISSUE IF THEY CANT GET THE PART, IT MUST BE HAPPENING WITH MANY VEHICLES. *TR