NHTSA Complaint #10621991 — 2009 LEXUS RX350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10621991
Vehicle	2009 LEXUS RX350
Component	STEERING
Date of Incident	July 7, 2014
Date Filed	August 13, 2014
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SD

Consumer Description

I TOOK MY VEHICLE IN FOR WHAT I THOUGHT WAS AN OIL LEAK AFTER HAVING MY OIL CHANGED, AND I WAS TOLD THAT THE RACK AND PINION STEERING WAS LEAKING FROM A CRACK IN THE BOOT AND NEEDED TO BE REPLACED. I WAS CHARGED OVER $1400.00 TO REPLACE THE RACK AND PINION STEERING PART. A DISCUSSION WITH THE SERVICE DEPARTMENT AT THE DEALERSHIP AND A REVIEW OF A NUMBER OF WEBSITES MAKES IT OBVIOUS THAT THIS HAS BECOME A COMMON ISSUE WITH THIS VEHICLE AND NEEDS TO BE ADDRESSED IMMEDIATELY. *TR

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