NHTSA Complaint #10621965 — 2002 FORD ESCAPE

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number	10621965
Vehicle	2002 FORD ESCAPE
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	August 8, 2014
Date Filed	August 13, 2014
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

TOOK MY ESCAPE IN TO LOCAL FORD DEALERSHIP FOR REPAIR OF SAFETY RECALL 14V-165. THE DEALERSHIP TOLD ME THAT THE CORROSION ON THE SUBFRAME AND ENGINE CRADLE WAS MORE EXTENSIVE THAN WHAT THE RECALL HAS EVER DEALT WITH AND THAT THE INSTALLATION OF JUST THE REINFORCEMENT CROSSBRACE ON THE SUBFRAME WILL NOT FIX THE PROBLEM ONLY "BANDAID" IT. THE CORROSION IS SO BAD THE PART IS GOING TO BREAK UNDER ANY DRIVING CONDITIONS AND CAN THEREFORE CAUSE A CRASH. SO NOW I HAVE CALLED THE FORD MOTOR COMPANY TO DISPUTE THE PROBLEM TO BE FIXED PROPERLY BUT THEY DENIED MY CLAIM AND I AM THEREFORE STILL WITHOUT A VEHICLE TO DRIVE BECAUSE MINE IS UNSAFE TO DRIVE. *TR

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