NHTSA Complaint #10621876 — 2013 FORD FIESTA

AFTER DRIVING THREE MILES FROM HOME EARLY IN THE MORNING, I OPENED MY DRIVERS DOOR AND CLOSED TO LEAVE, BUT THE DOOR WOULDN'T CLOSE. IT BOUNCED OPEN. THE LATCH WOULD NOT WORK. I TOOK IT TO THE DEALER, THEY SAID THEY'D NEVER SEEN THAT BEFORE. THE LATCH NEEDED TO BE REPLACED. AFTER THREE DAYS THEY GOT THE PART AND FIXED IT. I PICKED IT UP ON A SATURDAY AND THE NEXT MORNING THE TWO REAR DOORS BROKE. BOTH DID THE SAME THING. I TOOK BACK TO THE DEALER, WHO SAID AGAIN THAT HE'D NEVER SEEN ANYTHING LIKE IT. HE TOLD ME THAT HE'D HAVE TO FIND OUT HOW LONG IT WOULD BE TO GET THE PARTS. THIS IS OBVIOUSLY AN ISSUE. THE DEALER SAID THE PARTS WERE ON BACK ORDER FROM FORD AND THAT IT WOULDN'T BE IN UNTIL THE END OF AUGUST. I ASKED TO HAVE THE FINAL FRONT PASSENGER SIDE DOOR REPLACED AS WELL AND HE SAID THEY COULDN'T DO IT UNLESS FORD RECALLED THE PARTS OR IT WAS BROKEN. I EXPLAINED THAT THIS WAS A HUGE SAFETY ISSUE AND THAT THERE WAS OBVIOUSLY SOMETHING WRONG. I ALSO CALLED FORD, AND SPOKE TO THEIR CUSTOMER SERVICE. A MANAGER THERE SAID THEY COULDN'T HAVE THE DEALER REPLACE THE LAST DOOR UNLESS IT BREAKS. I GUESS I SHOULD HOPE THAT I'M NOT DRIVING WHEN IT DOES. THIS NEEDS TO BE RECALLED. I HAVE SEEN A LOT OF OTHER COMPLAINTS FOR THE SAME ISSUE. *TR