NHTSA Complaint #10621808 — 2012 DODGE CHARGER

FIRST OF ALL THE CUSTOMER SERVICE AT THE LOCAL DEALERSHIP! SUCKS! WHEN YOU CALLED THEY (IT'S A CALL CENTER), AND THEY TRANSFER WHERE NO ONE EVER PICKS UP. MY PROBLEM OCCURED ON 8/6/2014. MY CAR WAS DRIVING IN BATTERY MODE (WHICH IS NOT LISTED IN THE MANUAL BY THE WAY). SO, I CALLED THE DODGE CHYRSLER CUSTOMER SERVICE TO FIND OUT WHAT WAS GOING ON 1-800-423-6343. ONLY THING THEY ADVISE WAS TAKE TO THE DEALER FOR DIAGNOSTIC TESTING (WHICH YOU THE CONSUMER HAVE TO PAY FOR). NOW REMIND YOU I HAVE ONLY HAD THIS CAR FOR ONE YEAR AND I AM THE SECOND OWNER. I HAVE KEPT UP ALL MY OIL CHANGES AND REGUALR MAINTENANCE REQUIRED FOR MILEAGE, BUT ALL ALL OF SUDDEN THE FREAKING ALTERNATOR GOES OUT ON A 2012 DODGE CHARGER. OF COURSE THIS DOES NOT SOUND RIGHT. SO, I GET A CALL BACK FROM THE LOCAL DEALERSHIP AND THEY ADVISE ME THAT IT WILL BE $655 PLUS DIAGNOSTIC. I HAVE BEED ADVISED BY THE DEALERSHIP AS WELL AS THE CHYSLER GROUP LLC CUSTOMER CENTER THEY CAN NOT ASSIST WITH COST DUE TO DECLINE MATRIX AND THE HISTORY OF THE VEHICLE. I HAVE GOTTEN NOTHING BUT BS FROM EVERYONE IN REGARDS TO THE SO CALLED CASE NO. THEY GAVE ME. THE CUTOMER SERVICE REPRESENTATIVE HAVE BEEN EXTREMELY RUDE. I ASK FOR A MANAGER WHICH THEY ADVISED ME THEY COULD NOT GIVE ME. (REMIND YOU AGAIN I USE TO WORK FOR A CALL CENTER) I HAVE NOT NEVER HEARD A REP TELLING A CUSTOMER YOU CAN NOT SPEAK TO A MANAGER. BULL CRAP! ALSO, I WAS TOLD THEY ARE NOT ALLOWED TO GIVE OUT HEADQUARTERS NUMBERS OR INFORMATION OF ADDRESS (WHICH I ENDED UP GOOGLE THE INFORMATION). I PLANNED ON TAKING THIS MATTER UP. I HAVE ELECTRIC ISSUES, AIRBAG ISSUES, AND MORE SINCE I GOT THIS VEHICLE. EVERYONE TRIED TO WARN ME ABOUT BUYING A DODGE, BUT I GUESS THEY WERE RIGHT ANG I WAS WRONG. THANKS, A CONCERN OWNER OF A DODGE CHARGER. *TR