NHTSA Complaint #10621342 — 2009 LEXUS RX350

ON 22 JULY 2014, I PROCEEDED TO THE LEXUS OF HUNTSVILLE DEALERSHIP FOR A 75,000 OIL CHANGE, TIRE ROTATION, AND SERVICE MAINTENANCE FOR MY 2009 RX 350. I WAS TOLD THAT THE RACK AND PINION STEERING HAD A LEAK NEAR THE LEFT SIDE BOOT AND NEEDED TO BE REPLACED. I ALSO WAS TOLD THAT MY FRONT AND REAR BRAKES NEEDED TO BE SERVICED AS WELL. I WAS GIVEN AN APPROXIMATE QUOTE OF $1600.00 TO REPLACE THE RACK AND PINION STEERING PART, AND A NEEDED FRONT END ALIGNMENT ALONG WITH HAVING MY FRONT AND REAR BRAKES REPLACED AND THE ORIGINAL OIL CHANGE, AND TIRE ROTATION. I ENDED UP PAYING $2,265.00 THAT DAY. I WENT AHEAD AND HAD MY VEHICLE SERVICED WITH THE INTENT OF FILING THIS COMPLAINT AS I TOLD THE SERVICE MANAGER THAT LEXUS HAD A HISTORY OF THESE RACK AND PINION STEERING AND BOOTS LEAK AS I SHOWED HIM THE COMPLAINTS ON THIS WEBSITE. IN ADDITION TO PAY AT LEAST $38,00 DOLLARS FOR THIS VEHICLE AND STILL GET CHARGED FOR A MAJOR PART TO HAVE IT FIX IS WORTHY FOR A COMPLAINT. TO HAVE NUMEROUS COMPLAINTS OF THE SAME PARTS OVER THE AMOUNT OF YEARS TELLS ME WHY HAVEN'T THIS BEEN ON THE RECALL LISTS AND WHAT ARE YOU ALL WAITING FOR? WILL IT TAKE A FATALITY TO GET THE ATTENTION OF A RECALL. I LIVE PAYCHECK TO PAYCHECK, AND THIS HAS PUT ME IN A MAJOR BIND FINANCIALLY. PLEASE ADVISE. *TR