NHTSA Complaint #10621263 — 2013 VOLKSWAGEN GTI

I DROVE 4 MILES AND NOTICE MY COOLANT LIGHT COME ON AND DECIDE TO PARK MY VEHICLE. THE VERY NEXT DAY I NOTICE COOLANT WAS VERY LOW AND HAD BIG LEAK. I JACKED THE CAR UP AND NOTICE THE LEAK WAS COMING FROM ENGINE AND NOT THE RADIATOR. HAVING MUCH EXPERIENCE WORKING ON CARS. I DISSEMBLE THE ENTIRE FRONT TO MY ENGINE AND NOTICE THE WATER PUMP/THERMOSTAT HOUSING PROFUSELY LEAKING. IT WAS NOT A GASKET JOB, BUT A WARP AND HAIRLINE FRACTURE COMING FROM UNDER THE THERMOSTAT HOUSING. I PURCHASE A NEW WATER PUMP/THERMOSTAT HOUSING FOR $317 AT THE DEALER ALTHOUGH IT WAS UNDER WARRANTY. IT WAS VERY METICULOUS WORK AND DID NOT WANT THE DEALER (TEDDY VOLKSWAGEN) TO DO A SLOPPING JOB. THEY ALREADY DID A SLOPPY JOB ON PREVIOUS RADIATOR INSPECTION. I DEMAND A REFUND AND THE SERVICE LADY ( [XXX]) STATED THEY HAVE TO DO THE WORK. I SAID FORGET IT AND STORM OUT OF THE DEALER. I AM 100% SURE THIS WILL OCCUR AGAIN, IT IS A BAD DESIGN TO USE PLASTIC IN A HIGH HEAT AREA IN THE BELLY OF A TURBO ENGINE THAT WARPS AND CRACKS THE PLASTIC HOUSING -- METAL DESIGN WITHSTAND THE HEAT MUCH BETTER!!!!! BAD ENGINEERING!! WHY PLASTIC ????? THIS NEEDS INVESTIGATION AND RECALL ASAP ON VOLKSWAGEN BEHALF! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR