NHTSA Complaint #10621017 — 2012 DODGE RAM 3500

I WAS NOTIFIED BY LETTER CONCERNING RECALL N49 / NHTSA 13V-529 IN DECEMBER 2013 TO SETUP AN APPOINTMENT WITH THE LOCAL DEALER AFTER JANUARY 6, 2014. AT FIRST, I WAS TOLD "NO PARTS, TRY AGAIN IN 2 WEEKS", THEN "NO PARTS, COME BACK AT END OF FEBRUARY", THEN "NO PARTS, WE'VE PUT YOU ON THE LIST, YOU'LL GET CALLED WHEN WE KNOW MORE". AFTER WAITING 3 MONTHS OF NOT HEARING ANYTHING, I STOPPED BY THE LOCAL DEALERSHIP AGAIN JUST TO GET "WE LOST THE LIST, BUT HAVE A PALLET OF PARTS; HOWEVER THEY ARE CONFIRMED FOR THE LOCAL MILITARY VEHICLE FLEET THAT WAS BROUGHT IN LAST WEEK. WE'LL CALL YOU IF AND WHEN WE GET SOMETHING, BUT IT COULD BE ANOTHER YEAR." I HAVE PUT 14000 MILES ON THE TRUCK IN ALL SORTS OF SITUATIONS THAT COULD RESULT IN A FAILURE AND DRIVE AT LEAST 100 MILES A DAY. THE CUSTOMER SERVICE AFFILIATED WITH THIS RECALL IS ABYSMAL AT BEST. THE RECALL ASSISTANCE CENTER HAS BEEN OF NO ASSISTANCE IN GETTING THE REPAIRS HANDLED. *TR