NHTSA Complaint #10621005 — 2009 DODGE JOURNEY

WHILE DRIVING ON THE FREEWAY @ ABOUT 70 MPH SUDDENLY THE STEERING LOCKED UP AND THERE WAS NO POWER. WHILE I WAS TRYING TO MERGE OVER TO THE SIDE OF THE FREEWAY( I HAD TO CROSS 3 LANE, I WAS ALMOST HIT BY MULTIPLE CARS. I HAD NO CONTROL OF THE CAR. I MANAGED TO GET OFF TO THE SIDE OFF THE FREEWAY AND HAPPENED TO LOOK DOWN TO SEE THE IGNITION KEY TURNED TO THE OFF POSITION. I DONT HAVE ANY OTHER KEYS ATTACHED TO IT BECAUSE I HAD JUST HAD THE STARTER REPLACED MAYBE 1 WEEK BEFORE & WAS ADVISED NOT TO. I STARTED THE CAR THINKING MAYBE IT WAS A FREAK THING AND IT WOULDNT HAPPEN AGAIN. IT DID 2 DAYS LATER. THIS TIME I WAS APPROACHING AN INTERSECTION TURNING LEFT ON A GREEN ARROW. JUST AS I STARTED TO TURN THE CAR TURNED OFF MAKING IT VERY DIFFICULT TO TURN AND BARELY MISSED A GROUP OF PEOPLE ON THE SIDEWALK WHERE MY CAR ENDED UP BEFORE STOPPING. I HAD THE CAR TOWED TO THE SERVICE CENTER THE DEALERSHIP I BOUGHT THE CAR FROM. THIS WAS NOT A DODGE, CHRYSLER, OR JEEP DEALERSHIP EITHER. I WAS TOLD THAT RWI MODULE HAD TO BE REPLACED AND IT WAS NOT COVERED UNDER MY WARRANTY AND DODGE WOULD NOT COVER IT EITHER. WHILE THE CAR WAS BEING REPAIRED I CAME ACROSS RECALL L25. BUT WAS TOLD MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THE CAR WAS IN THE REPAIR SHOP FOR 5 DAYS. IT COST ME OVER $600. THE DAY I PICKED THE CAR UP I CAME ACROSS DOCUMENTATION OF THE EXPANSION TO THE L25. I WAS THEN AGAIN TOLD THE VIN WAS NOT PART OF THE RECALL & AN INVESTIGATION WAS BEING DONE AND EVENTUALLY THE VIN WOULD BE IN THE RECALL BUT I COULD NOT BE GIVEN A DATE AS TO WHEN THIS WOULD HAPPEN. I CALLED DODGE CORPORATE OFFICES AND WAS TOLD THE SAME THING. I FEEL LIKE I OWN A COFFIN ON WHEELS. . ALL IN ALL I HAVE HAD THIS CAR IN FOR REPAIR FOR THE KEY TURNING TO THE OFF POSITION 3 TIMES NOW. SOMETHING NEEDS TO BE DONE NOW BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED IN A CRASH BECAUSE OF THIS DEFECTIVE PART. *TR