NHTSA Complaint #10620809 — 2004 TOYOTA 4RUNNER
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 10620809 |
| Vehicle | 2004 TOYOTA 4RUNNER |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | 121,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MO |
Consumer Description
8/6/14-STARTED MY 2004 4-RUNNER TO LEAVE WORK AND A HIGH-PITCHED ALARM SOUND STARTED AND THE VSC, ABS, AND OTHER DASH LIGHT SYMBOLS CAME ON. I REVERSED OUT OF MY PARKING SPOT, AND BRAKE, AND NOTHING OTHER THAN THOSE THINGS WAS OUT OF THE ORDINARY. I PULLED FORWARD AND PULLED INTO ANOTHER SPOT AND CALLED MY HUSBAND TO LET HIM HEAR WHAT WAS GOING ON TO SEE IF HE KNEW WHAT IT MAY BE. HE ASKED ME TO REVERSE, PULL FORWARD, AND SEE WHAT ELSE I HEARD/SAW, SO I DID SO DRIVING A SHORT DISTANCE (ABOUT 5 PARKING SPACES AWAY) ATTEMPTING TO EXIT THE 4TH LEVEL OF THE PARKING GARAGE I WAS IN. I STARTED TO BRAKE TO TURN LEFT AND NO BRAKES. I PUSHED THE BRAKE PETAL AS HARD AS I COULD WITH BOTH FEET AND NOTHING, SO I PUSHED THE PARKING BREAK AND AS IT CAME TO A STOP, I PANICKED AND THREW IT INTO PARK. I WAS WITHIN 1 FOOT OF THE CONCRETE WALL 4 STORIES OFF THE GROUND. GOT IT TO A LOCAL DEALER AND TOLD THEM I JUST GOT NEW BRAKES 6 WEEKS AGO, COULD THEY HAVE POSSIBLY GONE BAD? THEY CALLED AND SAID IT WAS THE ABS MODULE THAT NEEDED REPLACED AND THE USED PART AND LABOR IS $3000 AND THE NEW PART AND LABOR IS $5500.00. THIS IS NOT NORMAL WEAR AND TEAR. OTHERS HAVE HAD THIS ISSUE AND ARE BEING TOLD "RARE DEFECT". THIS "RARE DEFECT" COULD HAVE BARRELED ME THROUGH A CONCRETE WALL OR WORSE. THANKFULLY NO ONE WAS IN THE PARKING GARAGE WITH ME AT THE TIME AND I WAS AT A MINIMAL SPEED. I WAS LEAVING DURING A LUNCH BREAK. HAD I BEEN LEAVING AND THIS OCCURRED AFTER WORK, I WOULD HAVE HIT SOMEONE. WHAT WILL IT TAKE TO GET TOYOTA TO FIX THIS "RARE DEFECT"? I HAVE A CALL INTO THEM AND OF COURSE, NO CALL BACK YET. SO, I'M CURRENTLY STUCK WITH A VEHICLE THAT HAD A RECALL FOR AN ACCELERATION ISSUE AND A "RARE DEFECT" FOR A BRAKE ISSUE. *TR
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