NHTSA Complaint #10618871 — 2012 FORD EXPLORER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10618871
Vehicle	2012 FORD EXPLORER
Component	SERVICE BRAKES
Date of Incident	May 16, 2014
Date Filed	August 4, 2014
Mileage	30,550 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I WAS ON VACATION AND I STARTED TO GET A VERY LOUD GRINDING NOISE FROM THE REAR BRAKES EVERY TIME I STARTED I HAD TO PUT THE BRAKES ON. I DECIDED TO END THE VACATION EARLY AND HEADED HOME. BEFORE I GOT HOME I HAD TO STOP AT A FORD DEALER ABOUT 300 MILES FROM HOME. THE GUY AT THE DEALER TEST DROVE THE CAR AND THEN INSPECTED THE BRAKES. HE TOLD ME THE REAR BRAKES PADS AND ROTORS HAD TO BE REPLACED BECAUSE THEY WERE WORN TO METAL ON METAL. I HAD THEM FIX THE REAR BRAKES FOR $324.13. HE LUBED THE CALIPERS AND SINCE THEN I HAVE HAD NO PROBLEM. I THINK THE BRAKES SHOULD LAST LONGER THAN 30,550 MILE ON A $46,000 VEHICLE. *TR

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