NHTSA Complaint #10618745 — 2013 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10618745
Vehicle	2013 FORD EXPLORER
Component	ENGINE
Date of Incident	August 4, 2014
Date Filed	August 4, 2014
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

SHORTLY AFTER PURCHASING THE VEHICLE (4/13) WE NOTICED A BURNING ODOR INSIDE THE CABIN DURING HARD ACCELERATION. THIS OCCURS WHEN PASSING, TOWING AND DRIVING UP STEEPER GRADES. WE TOOK THE CAR TO OUR LOCAL DEALER AND WERE TOLD THEY COULD NOT REPRODUCE THE ISSUE. TODAY THE CAR IS BACK AT THE DEALER FOR THE SAME ISSUE AND I AM BEING TOLD AGAIN THAT THEY CANNOT REPRODUCE THE ISSUE, THIS AFTER I TOOK A TECHNICIAN FOR A RIDE AND SHOWED HIM HOW TO REPRODUCE IT. A DIFFERENT TECHNICIAN CALLED AND ASKED A LOT OF QUESTIONS ABOUT WHETHER OR NOT I RUN THE A/C AND WHAT THE SMELL WAS. AFTER READING ABOUT MANY SIMILAR ISSUE MY NEXT STEP WILL BE TO CONTACT FORD DIRECTLY. *TR

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