NHTSA Complaint #10618640 — 2007 FORD FUSION

TL* THE CONTACT OWNS A 2007 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BOLT FRACTURED AS A RESULT THE PULLEY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE CONSUMER STATED THERE WAS A NOISE COMING FRONT HE ENGINE. THE DEALER STATED THE REPLACED THE IDLER TENSIONS PULLEY. HOWEVER, HE CONTINUED TO EXPERIENCE PROBLEMS. THE CONSUMER WENT TO ANOTHER DEALER, WHO INFORMED HIM, THE PROBLEM WOULD HAPPEN AGAIN, BECAUSE THE BOLTS THAT HELD THE PULLEY IN PLACE, WERE TOO SMALL IN DIAMETER AND WOULD BREAK AT SOME POINT. AS THE CONSUMER WAS BACKING OUT OF THE DRIVEWAY, HE HEARD A NOISE THEN LOST POWER STEERING AND BRAKES. UPDATED 11/10/13