NHTSA Complaint #11415971 — 2007 FORD FUSION

KAYSER FORD IN MADISON, WI WAS SUPPOSED TO HAVE REPLACED DRIVER SIDE AIR BAG. I HAVE CONCERNS ABOUT THEIR PROPERLY REPLACING, PER THE SAFETY RECALL, AS TIM DOUGLAS BOASTED THAT "THEY HAVE OVER 47 AIRBAGS" IN BACK AND THIS IS NOT HOW THE RECALL SHOULD WORK. THE PART NEEDS TO BE ORDERED PER THE VIN AND RECEIVED AND PUT IN, NOT SOME RANDOM SPARE EXTRA PARTS IN BACK, PUT IN THE VEHICLE, WITHOUT KNOWING HOW LONG THEY HAVE BEEN SITTING THERE. FURTHER, THIS FORD REPLACED THE PASSENGER AIRBAG, AND PULLED ON THE BOTTOM EDGE OF THE AIRBAG COMPARTMENT, CAUSING A BADLY TENTED EDGE, THAT COULD OBSTRUCT THE PASSENGER AIR BAG DEPLOYMENT OR TEAR THE BAG IF IT IS DEPLOYED, AND AFFECT THE ANGLE AND TRAJECTORY OF THE DEPLOYMENT. THIS FORD DENIED ANY RESPONSIBILITY. WHEN WE HAD IT TOWED FOR OTHER REPAIRS INCLUDING THE DRIVER SIDE AIRBAG, THEY NOT ONLY DID NOT PERFORM THE NECESSARY REPAIRS, BUT THEY CAUSED HARM TO OUR CAR: DAMAGE TO THE FRONT BUMPER, FAILED TO REFILL FLUIDS CORRECTLY, INCLUDING TRANSMISSION FLUID AND POWER STEERING FLUID AND DID NOT REPLACE THE FRONT BRAKE CALIPERS. THE NEW SERPENTINE BELT IS LOOSE AND MAKES A NOISE. THEY ALSO DROVE OUR CAR OVER 30 MILES, WITHOUT OUR AUTHORIZATION AND THEN LIED ON THE INVOICE CLAIMING THAT OUR CAR CAME IN AND LEFT AT THE SAME MILEAGE. FURTHER, THEY LEFT OUR CAR ON A TOW TRUCK WITH THE J HOOK HANGING FROM THE SUSPENSION AND UNDER TENSION, ALL NIGHT.