NHTSA Complaint #10618613 — 2012 JEEP WRANGLER

THERE IS A SAFETY RECALL N28 ON MY JEEP. I HAVE GONE TO 2 DIFFERENT DEALERS TO TRY TO GET THIS RECALL SERVICE COMPLETED. THE HEBERT TOWN AND COUNTRY DELAERSHIP IN SHREVEPORT LA ALWAYS CAME UP WTIH AN EXCUSE AS TO WHY THEY COULD NOT COMPLETE THE WORK (THEY HAVE TO DO AN INSPECTION FIRST, NEED AN APPOINTMENT, THEN THEY HAVE TO ORDER THE PART, ETC... BUT THEY WOULD NEVER DO THE INSPECTION). THEN MY HUSBAND MADE AN APPOINTMENT WITH LANDERS IN BOSSIER CITY LA TO HAVE THE RECALL WORK DONE... APPROXIMATELY A WEEK PRIOR TO THE APPOINTMENT THEY CANCELLED IT DUE TO BEING "TOO BUSY". WE THEN RECEIVED A CALL FROM THE AUTOMATED APPOINTMENT LINE AND GOT RESCHEDULED FOR AN APPOINTMENT TODAY (AUG 4, 2014) AND WHEN WE ARRIVED AT THE DEALER, WE WERE INFORMED THEY COULD NOT DO THE WORK BECAUSE AGAIN, THEY WERE "TOO BUSY" AND WE WERE INSTRUCTED TO CALL BACK ON AUG 11, 2014 TO SEE IF THEIR WORKLOAD HAD CLEARED UP AND IF THEY COULD GET US IN. THE SERVICE ADVISOR EVEN TOLD US IT'S A2 HOUR JOB. I THINK A RECALL SHOULD TAKE PRIORITY AND I SHOULD HAVE TO BATTLE 2 DIFFERENT DEALERSHIPS FOR 9 MONTHS TO GET THIS DONE.