NHTSA Complaint #11501989 — 2012 JEEP WRANGLER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11501989
Vehicle 2012 JEEP WRANGLER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I bought a 2012 Jeep Wrangler with 97,000 miles on it in December 2022. It was brought in for service due to some issues with the dash screen lighting, right blinker, and the heater. They first told me that all parts were on back order. I looked up the parts myself as I have a wholesale account and I showed that they were not on back order. I let them know this and conveniently, they were able to get all parts within a week. They called me when the vehicle was done for repairs and when I was driving it home, I noticed that the odometer was off by 23,000 miles. When I drove my vehicle home after having work done, it was at 74,355 miles. The dealership told me to bring it in right away. I brought it in the next day at 4:30pm. After a week, they told me that Chilson's Jeep dealership gave them the wrong information when they were replacing the cluster for the dash lights and they did not reprogram it correctly. They asked me how long I was planning on keeping the vehicle because if I kept it for a while, then I would be okay if I went over the initial 97,000 miles and no one would know. They also gave me the option for them to buy it back. This was on 1/9/23. I called them on 1/11/23 and told them I did not want to keep the vehicle as it was a liability and illegal to roll back an odometer in a vehicle and the title would have to be changed along with other risks that are incorporated with it. I talked to my insurance company and other dealership owners in the area and no one was comfortable with me keeping the vehicle due to legalities and risks associated with this. Chippewa Valley Mazda Sales Managers Adam and Nariah both told me they would only give me the purchase price and would not pay for anything over that. If they bought it back then I would need to come in with the vehicle and a check for over $6,000+. There is an open DOT Investigation on this. Adam stated today, 1/16/23 that they need my vehicle off their lot because it can't stay there and the loaner back

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