NHTSA Complaint #10618301 — 2011 DODGE DURANGO

AFTER SEVERAL INSTANCES OF THE CAR NOT STARTING FOR NO APPARENT REASON (I HAVE PUSH BUTTON IGNITION), I SUSPECTED AN ELECTRICAL PROBLEM. TODAY, UPON ARRIVING HOME AND SHUTTING MY VEHICLE OFF AND EXITING I FOUND THAT MY VEHICLES FUEL PUMP DID NOT SHUT OFF. IT CONTINUED TO RUN FOR 3 HOURS, UNTIL I PULLED THE FUSE THAT CONTROLS THE FUEL PUMP. THIS IS NOT AN UNCOMMON PROBLEM WITH CHRYSLERS TIPM IN 2011 DURANGO MODELS, AS WELL AS OTHER CHRYSLER MODELS USING THE SAME MODULE. THE DANGER THAT A DEFECTIVE TIPM PRESENTS IS QUITE SIGNIFICANT, ESPECIALLY TO THOSE WHO USE THEIR SUV TO TRANSPORT THEIR SMALL CHILDREN. IT IS INCREDIBLY UNSAFE TO NOT ADDRESS THE FAULTY NATURE OF A SYSTEM THAT CONTROLS THE ELECTRICAL STIMULUS OF A VEHICLE, AND COULD POTENTIALLY DEPLOY AIRBAGS IN A NON LIFE THREATENING SCENARIO OR STALL THE ENGINE, OR PRESENT ANOTHER DEFECT AT AN INOPPORTUNE TIME THAT WOULD RESULT IN INJURY. THE AUDITING OF THESE DEFECTIVE SYSTEMS SHOULD BE A PRIORITY AND I MOST DEFINITELY DO NOT FEEL SAFE TRANSPORTING MY FAMILY IN THIS VEHICLE, GIVEN THE HIGH VOLUME OF COMPLAINTS AGAINST THE ELECTRICAL AND TIPM SYSTEM. CHRYSLER HAS A RESPONSIBILITY TO INVESTIGATE THESE ISSUES AND RECTIFY THE PROBLEMS THAT THEIR NEGLIGENCE HAS PRESENTED TO TRUSTING CONSUMERS. I THOUGHT THE AUTOMOTIVE INDUSTRY REALIZED THAT SAFETY OVER PROFITS WAS OF MONUMENTAL IMPORTANCE, NOT ONLY FOR THEIR PROFIT MARGIN BUT FOR THEIR REPUTATION. I'M PRETTY SURE NO ONE HAS FORGOTTEN THE FORD PINTO, IT IS A PRIME EXAMPLE IN ALL BUSINESS MANAGEMENT LITERATURE OF HOW NOT TO OPERATE IN AN ETHICAL MANNER. CHRYSLER IS OPENLY NEGLECTING THE RESPONSIBILITY THEY HAVE TO PROVIDE A RELIABLE PRODUCT TO THEIR CONSUMER, AS PROVED BY MY INQUIRES TO THEIR ORGANIZATION. TIPM IS DEFECTIVE, IT NEEDS TO BE REPLACED ON A MASS SCALE, AND CHRYSLER IGNORES THE POTENTIAL AND ACTUAL DAMAGES. *TR