NHTSA Complaint #10617749 — 2008 FORD MUSTANG

SHORTLY AFTER THE WARRANTY ON THE VEHICLE EXPIRED I NOTICED PAINT BUBBLES ON THE FRONT LIP OF THE HOOD. I WAS STILL TWO YEARS AWAY FROM PAYING OFF THE VEHICLE. I BROUGHT THE CAR TO THE DEALERSHIP WHERE THEY TOOK PHOTOS AND RECOMMENDED A COMPLETE HOOD REPLACEMENT. FORD REFUSED TO FUND EVEN A PORTION OF THE COST TO FIX THE PROBLEM. INTERNET MUSTANG FORUMS HAVE MULTIPLE THREADS ABOUT THIS PROBLEM. APPARENTLY IT BEGAN WITH MODEL YEAR 2004. I CONTACTED FORD DIRECTLY AND WAS TOLD THEY WOULD NOT HELP ME. I CONTACTED THE MASSACHUSETTS ATTORNEY GENERAL'S OFFICE. THEY CONTACTED FORD AND FORD REFUSED TO TALK TO THEM ABOUT THE PROBLEM. THEY SENT ME AND THE MASS AG A LETTER STATING THAT THEY WOULD NOT HELP AND THEY WOULD NOT TALK TO US ABOUT THE PROBLEM ANYMORE. THE PROBLEM CONTINUED TO PROGRESS THROUGHOUT THE ENTIRE HOOD. I WAS RECENTLY FORCED TO PURCHASE AN AFTERMARKET HOOD BECAUSE THE PAINT WAS GONE FROM SEVERAL SECTIONS OF THE STOCK HOOD. I ATTEMPTED TO PURCHASE A NEW STOCK HOOD BUT THE DEALERSHIP SAID THAT THE PROBLEM WOULD PROBABLY HAPPEN AGAIN ON THE NEW HOOD. *TR