NHTSA Complaint #10617275 — 2011 JEEP COMPASS

NOTICED A GRINDING SOUND IN THE FRONT END OF THE JEEP. TOLD DEALERSHIP WHEN I TOOK THE VEHICLE IN FOR OIL CHANGE. THEY REPLACED THE LOWER CONTROL ARMS THINKING THAT WAS THE PROBLEM. BEFORE LEAVING I COULD STILL HEAR THE NOISE. MAINTENANCE TECH RODE WITH ME AND NARROWED IT DOWN TO THE GAS PEDAL. AT LOW SPEED (3-10 MPH) WHEN PRESSING/RELEASING THE FOOT FEET YOU HEARD THE GRINDING. TOLD ME TO BRING THE VEHICLE BACK LATER. NOT SURE WHAT ACTIONS THEY TOOK AT THE BRING BACK BUT THEY KNEW IT DIDN'T CORRECT THE PROBLEM. TOLD ME THEY WERE CONTACTING JEEP FOR INFORMATION AND THERE WAS ANOTHER VEHICLE WITH THE SAME PROBLEM. CONTACTED THE DEALERSHIP AGAIN AND WAS TOLD THEY WERE GOING TO TRY WERE GOING TO TRY SOMETHING ON THE OTHER VEHICLE SINCE I LIVED SO FAR AWAY. CONTACTED THEM AND WAS TOLD IT DIDN'T WORK. THEY THOUGHT IT MIGHT BE THE NATURE OF THE BEAST! THEY WERE GOING TO CONTACT JEEP AGAIN. AFTER MORE CALLS...TODAY FRUSTRATED I TOLD THEM I WAS NOT HAPPY AT ALL WITH THE RUN AROUND. PEOPLE OUTSIDE OF THE JEEP CAN HEAR IT AS I DRIVE THOUGH MALL PARKING LOTS BECAUSE THEY LOOK WHEN IT MAKES NOISE. PLANNED ON GETTING A NEW COMPASS AND SELLING THIS ONE TO MY SON FOR TRADE IN VALUE BUT HAVE CONCERNS. TALKING TO OTHERS IT CAME UP HOW THESE OTHER CARS THAT HAD PROBLEMS DID NOT RECALL UNTIL SO MANY PEOPLE DIED. IF I AM SPENDING MONEY ON A VEHICLE I WILL SPEND IT ON SOMETHING THAT DOES NOT GRIND FOR AN UNKNOWN REASON. I WAS TOLD TO BRING THE JEEP IN AND THEY WOULD LOAN ME A CAR SO THEY COULD WORK ON FOR THE WHOLE DAY. SET UP A DAY AND ASKED FOR A NUMBER TO CALL JEEP MYSELF. THEY GAVE ME THE CUSTOMER SERVICE NUMBER AND THE LADY I TALKED TO THERE WAS GREAT. SHE TALKED TO ME, CONTACTED THE DEALERSHIP-TALKING TO THE SERVICE GAL I AM DEALING WITH, MADE ANOTHER CALL AND THEN GAVE ME A NUMBER TO CALL ON FRIDAY WHEN I TAKE THE JEEP IN WITH A CASE NUMBER AND THE WEBSITE FOR THIS. *JS